The operation support systems (OSS)/business support systems (BSS) market is growing with a considerable rate due to the growth of the telecommunications industry, rising approvals of convergent billing systems, and increasing requirement for customer care services. Rollout of next generation operation support service framework is providing ample opportunities to the OSS/BSS market to grow in the coming years.
North America leads the OSS/BSS market, but it is expected that in the coming years, regions such as Africa, Latin America, and Middle East will lead the OSS/BSS market. The expectation is due to the change in focus, by communication service providers from developed markets, thus supporting the higher competition in the developing regions. Additionally, rising cellular and internet penetration in the regions is growing the demand of the global OSS/BSS market.
Customer management solutions lead the business support systems market within the applications of business support systems and it is also expected to lead the business support systems market in the coming years also. Revenue management solution market is also expected to grow exponentially in the coming years, due to high investment in infrastructure, and decreasing average revenue per user in the rest of the world and Asia-Pacific. Communication service providers are forced to deploy high-level revenue management solutions such as collection management, billing management, and fraud management due to the rising number of fraud cases and expanding customer churn rate.
Some of the factors restraining the growth of the OSS/BSS market are difficulty in integration of OSS/BSS with existing systems and regulatory issues regarding OSS/BSS.
Some of the competitors in the OSS/BSS Market are Telefonaktiebolaget L. M. Ericsson, Tech Mahindra Limited, Oracle Corporation, Amdocs, Inc., Alcatel Lucent S.A., Hewlett Packard Company, Accenture PLC, Tata Consultancy Services Limited, and IBM Corporation.
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